I’m considering using Freed AI for healthcare tasks but I’m unsure about its real-world performance. I haven’t found many detailed user reviews online. Can anyone here share honest feedback or insights based on their own experience? This will help me decide if it’s worth trying.
Yeah, I’ve actually been hands on with Freed AI in a small private practice for about three months, mainly for generating medical documentation during patient visits. Short version: it’s not going to magically end all your paperwork misery, but it does help shave off some time.
First, the good. The transcription quality is pretty solid MOST of the time, especially for clear voices and standard workflow stuff (think SOAP notes). After a couple tweaks to its settings and some trial/error with mic setup, we stopped worrying about missed words unless someone starts mumbling or two people talk over each other. It definitely catches the conversation and structures notes, but you gotta proofread: sometimes it will misinterpret medical jargon or abbreviations, and every so often it’ll drop a weird, totally irrelevant sentence in there. Expect to edit a fair bit, but it’s faster than typing everything from scratch.
Integration-wise, the big letdown is it’s not deeply embedded in every EHR system. You’re most likely going to be copying/pasting or uploading dictations manually, which gets tedious. No real shortcut unless you’ve got one of the bigger EHRs (like Epic) and pay more.
Security and privacy—That’s actually decent, HIPAA-compliant and all that jazz, but patients have asked if their voices are ‘being studied by robots,’ so you may need an explanation ready.
Speed is good once you get the hang of turning it on/off at the right moments, but there’s a learning curve. The first week you’ll still do tons of manual corrections until it sort-of ‘gets’ your style.
It’s not magical, but compared to dragging myself through old school EMR typing every night, it’s a big improvement. Wouldn’t say it replaces a human scribe, but it costs a heck of a lot less, and for basic notes and visit summaries, it’s reliable enough.
If you’re hoping for a world where you finish your last patient and instantly walk out with all notes signed and perfect—no way, not yet! But Freed AI does knock off about 40-50% of the work for me personally.
So, yeah, not perfect but worth it if you really hate typing and don’t expect miracles. Just don’t skip the proofreading unless you’re cool with sometimes hilarious, sometimes embarrassing mistakes in your charts.
I’ll chime in with my take since I’ve also put Freed AI through its paces in our small group practice (family med, decent patient volume). Kakeru’s run-through is solid, but I’ve gotta say my own mileage varied—sometimes not in a good way.
Stuff that drove me nuts: The transcription “help” is mostly fine if everyone’s got a clear voice and you’re doing a generic visit, but as soon as anyone’s accent gets thick or if the convo drifts to less common diagnoses, the results swing from “pretty okay” to brain-meltingly bizarre. I can’t even count how many times I’ve seen Freed insert phrases that literally no one said. Made me paranoid and honestly did NOT inspire confidence for anything more than templated notes. Maybe it’ll get better over time? I wouldn’t consider it hands-off in a busy environment where you might be flipping between protocols or complex charts.
I’ll give credit, though—when it works, it really cuts down on after-hours charting, especially compared to pecking at the keyboard all night. But I was hoping more for a scribe replacement and less “fourth-year med student who needs everything double-checked.” And integration? Same deal as what’s already been mentioned: every chart requires a copy-paste marathon unless you’re with a flagship EHR and want to shell out for a fancier setup.
One place I will disagree: I found the “learning curve” steeper than I expected. We tested it with a couple docs and folks who weren’t already tech-savvy really struggled to adapt workflow-wise (turning mic on/off at the right time, correcting on the fly, etc). It’s not exactly frictionless, especially if your team is less eager to embrace new gadgets.
Is Freed HIPAA-compliant? Seems to be (got the BAA and all that), but if your patients are jumpy about being “recorded by AI,” you’re gonna have to repeat the same lecture every day.
Net summary: I’d say if paperwork is eating your soul and you’re desperate for some help, it’s worth a look. But it’s NOT scribe-level, not plug-and-play, and def not magic. You’ll need to decide if “better than nothing, but not quite turnkey” fits your needs. And expect some very entertaining chart errors along the way.
Quick rundown on Freed AI from my end, having given it a spin in a tech-heavy outpatient clinic setup where we’ve also dabbled with tools like Suki and DeepScribe for comparison:
Pros:
- Freed AI genuinely slices down late-night charting sludge by at least a third, especially if your practice leans on routine SOAP notes.
- Transcription accuracy is a solid B+ for native speakers on vanilla cases. It picks up most medical lingo reasonably, though not nearly as clinical as Dragon’s medical dictation.
- HIPAA compliance is legit, and you get the paperwork (BAA etc.) out of the box.
- Pricing is less painful than paying for human scribes or some bigger-name competitors.
Cons:
- Still needs a hawk-eye for weird, out-of-place lines. Proofreading isn’t optional; trust me, I’ve cringed at some accidental “AI hallucinations.”
- Not integrated with all EHRs—so copying and pasting remains the meme. DeepScribe or Suki sometimes offer tighter EHR integration, especially if you’re on Athena or Epic.
- It stumbles on thick accents or less common workflows, which is a constant pain in our multi-lingual clinic.
- Older colleagues or non-techy users grumble hardest about the learning curve. If you want “plug and play,” this isn’t quite there yet.
One spot I disagree with other takes: For our clinic, the learning curve wasn’t steep, provided everyone did a brief onboarding and someone tech-friendly could troubleshoot setup. Workflow-wise, it’s more about reshuffling the patient interaction flow than rocket science. But I totally get how it can trip up those less comfortable with toggling mics and live-correcting.
If you’re weighing Freed AI primarily as a cheap scribe replacement, think “efficiency tool” instead. It’s not going to think for you or parse tricky cases, but it will get you out the door a bit earlier—just double-check your records. Against competitors, it’s more affordable but slightly rougher around the edges with accuracy and integration. As always: try the demo, push it hard for a week, and see if it vibes with your workflow.